FAQs
How can I contact you?
You can reach us via email at steeproeu@gmail.com. We strive to respond to all inquiries within 24 hours during business days.
Where are your products shipped from?
Our products are sourced from various suppliers and are shipped from multiple locations, primarily within the United States and Europe, to ensure timely delivery.
What is your return policy?
We have a 30-day return policy. Items must be in their original condition, unworn or unused, with tags, and in their original packaging to be eligible for a return.
How long does shipping take?
Shipping times vary based on the destination and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, with delivery taking an additional 5-10 business days.
Do you offer international shipping?
Yes, we offer international shipping to select countries.
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options available at checkout.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at steeproeu@gmail.com so we can address the issue and provide a resolution.
Are there any items that cannot be returned?
Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please refer to our return policy for a complete list of exceptions.
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can only accommodate changes or cancellations if the order has not yet been processed for shipping.